Alibaba Cloud’s audio and video solution integrated with cloud nails closely integrates audio and video with various business collaborations, realizes the full link of employees, businesses and equipment, and provides customers with online and offline, software end to end-to-end audio and video collaboration in the meeting room. Office experience. Lin Hao, head of Alibaba Cloud Video Cloud, and Chen Jinyu, general manager of Logitech’s Strategic Products Division, discussed how Alibaba Cloud audio and video conferences and Logitech hardware equipment can be combined to create flexible and efficient audio and video conferences in the [Super Visit] of the Alibaba Cloud Summit. How does audio and video bring a flexible and efficient collaborative experience.
In which scenarios will mobile collaboration be applied in the future, is videoization inevitable?
In 2021, Alibaba Cloud's "cloud nail integration" capability has been further upgraded, both at the technical level and at the scene landing level. As we all know, mobile collaborative applications have been applied in all walks of life. With the development of mobile networks and smart phones, applications have evolved from text-based email browsing and process approval scenarios to voice and image collaboration based on real-time audio and video communications.
In this epidemic, the wide application of remote audio and video collaboration has played a very supportive role, whether it is suspension of work without stopping production or suspension of classes without stopping school. For example, DingTalk audio and video supported more than 120 million simultaneous video calls during the epidemic, and more than 20 million conferences were held at the same time. This all reflects the shift in the core of user work. The traditional work core is based on localized deployment. Personal documents, mailboxes, and meeting systems are all single-point segmented and independent of each other. Today's work core emphasizes online collaboration and process management, and requires a cloud-based connection to connect people and tasks. In tandem, whether it is internal and external communication, training, and seminars, more diversified audio and video needs have been generated.
Chen Jinyu, general manager of Logitech’s Strategic Products Division, said that in the future, mobile collaboration must exist in all places where communication is needed, throughout the entire work process of the workplace, and the popularization of remote office methods allows work and collaboration to appear more flexibly at home and on the road. Personal workstations in the office and different types of conference rooms. The DingTalk platform has opened up various scenes of collaboration through the mobile terminal. The conference room scene provides the ultimate audio and video collaboration experience for multi-person offline and online. This ultimate good experience will drive the inevitable trend.
However, the application of any emerging technology and mode needs to go through the process of popularizing ideas and habit-forming, and the application of remote video collaboration is the same. Before the epidemic, China's remote collaboration was still at a relatively early stage relative to the world. The outbreak of remote collaboration demand and the popularization of video collaboration applications in 2020 helped Chinese business users begin to transform to video collaboration methods. When the habit is formed, this is an irreversible trend. Everyone returns to offline offices and conference rooms. The efficiency improvement brought by video collaboration and the reduction of travel costs will further promote the way the entire enterprise is going to video collaboration. Transformation. The user's demand for the effects of audio and video in remote communication and intelligent collaboration experience will further drive the needs of enterprises for the deployment of video collaboration solutions from the personal end to the conference room level. Therefore, in Logitech's view, the market demand for video collaboration hardware and solutions is still huge, and more and more companies will join this digital transformation process.
In the mobile collaboration scenario, which technologies are the most critical? What is the layout of Alibaba Cloud Video Cloud?
As mobile office becomes an irreversible trend, the requirements for audio and video technology of this kind of products are gradually becoming higher. Lin Hao, a researcher at Alibaba and head of Alibaba Cloud Video Cloud, said that based on the service nailing nearly a million audio and video collaboration enterprise users, we found that in terms of enterprise audio and video collaboration, customers are most concerned about the following three points:
- Stable and reliable, uninterrupted basic experience without stuttering.
- Simple and easy to use, experience anytime, anywhere.
- Full integration, support for voice and hardware device docking, and offline connection.
In response to the above three points, Alibaba Cloud Video Cloud has accumulated a lot of experience in technology and solutions:
a. Alibaba Cloud's global network infrastructure supports the nearby access of audio and video. At the same time, based on the advantages of Video Cloud and Dharma Academy in audio and video codec, weak network resistance, multi-end adaptation, and end-to-end status monitoring Each has its own unique advantages.
b. Based on DingTalk, bring audio and video into the business process, based on the overall collaboration scene design before, during and after the meeting. Users only need a few simple steps to complete a set of collaboration links such as appointments, notifications, invitations, text notes, simultaneous interpretation, PPT sharing, conference control, and execution follow-up of the final conference conclusions.
c. Support for offline physical audio and video collaboration scenarios, in addition to cloud-based self-developed conference hardware (F1, Alibaba Cloud Video Cloud and Logitech's B1000), it also includes connection with SIP standard conference hardware and PBX voice system We have made a complete solution for the docking of Alibaba Cloud. Alibaba Cloud's audio and video can be directly cascaded with standard conference MCUs, and can also be interconnected with the telephone system to achieve various applications such as vibration, number hiding, and personal softphones.
In addition to the technology itself, from the customer's perspective, both software and hardware are a comprehensive experience. Chen Jinyu said that the most basic requirements for this type of solution are clear listening, high-definition viewing, no disconnection, no jamming, simple joining, convenient operation, and the ability to expand diversified needs. It can show the audio and video in the meeting. The requirements for high-fidelity experience are getting higher and higher; deployment, management, and operation and maintenance need to be simple, flexible, and professional and reliable; with the development of AI technology and the pro-popularization, as well as the continuous improvement of efficiency, everyone’s potential needs are beginning to highlight. AI voice technology realizes the small secretary of meeting records, the screen displays real-time subtitles, and the real-time translation of transnational conferences. The scenes in science fiction films before will become reality.
Regarding customer feedback and expectations, Lin Hao talked about complete offline meeting scenario solutions, from DingTalk intelligent meeting room management system (reservation, application, preemption, allocation) to various types of video conferencing equipment, wireless screen projection, and meeting There are complete solutions for room access control information boards, etc.; build a meeting room IOT management platform, comprehensively monitor and control the status of various equipment such as sound, light, and air conditioners in the meeting, realize remote operation and maintenance and management of offline meeting scenes, and reduce use and maintenance costs; at the same time; , Make a good connection with offline conference equipment, from USB-type BYOD audio and video equipment to ecological professional audio and video equipment, it can be easily connected and interoperable; combined with industry professional conference ISV and SI, based on the actual use of customers Professional and unified conference management and conference control system to meet the customized needs of customers; based on the accumulation of AI by Dharma Academy and Alibaba Cloud, including document records in the conference, face recognition registration, automatic translation, image enhancement, etc. It is widely used in the above-mentioned offline and offline meeting scenarios to give users a better experience and understanding.
Video conferencing is widely used today, is the offline meeting room still important? Is the integration of software and hardware the core and rigid demand?
In addition to online video conferences, offline conference rooms are still an important scene that cannot be replaced, but the conference is no longer the traditional upload and release of unilateral information transmission, but will become more of a space scene for interactive communication and joint collaboration. . Chen Jinyu said that DingTalk focuses on connecting people in all scenes through DingTalk to establish collaboration. Logitech focuses on people in different scenes when they use DingTalk to connect with the best seeing, hearing, and interactive hardware somatosensory. The hard-integrated video collaboration solution will become the standard configuration of offline conference rooms.
From a technical point of view, the coverage of offline physical meeting spaces is inseparable from professional equipment such as cameras, microphones, codecs, professional directors, audio and video matrixes, etc. It can be said that a good audio and video experience leaves the hardware Tree without roots. The capabilities of audio and video software determine the final audio and video encoding processing capabilities, transmission stability, mobile terminal adaptability, and richness of business functions. Without the hardware video conference system of software, it is difficult to realize the large-scale access of mobile terminal and desktop terminal and the combination of more conference services, and the overall experience of the conference has become passive water. It can be said that software and hardware are indispensable in audio and video collaboration solutions. In order to achieve a consistent joining experience and a better meeting effect, a native solution that integrates software and hardware is the best choice.
In the future, there will be more and more audio and video collaboration scenarios, and online and offline will become closer and more seamless. On the one hand, from the government and state-owned enterprises, digital government and smart party building make collaboration deeper in government affairs. Government meetings have gradually evolved from traditional, single-line upload and delivery based on professional physical meeting scenarios to unified online and offline diversified, multi-party, and multi-terminal exchanges. On the other hand, we have also seen that the emergence of cost-effective small meeting room solutions has also promoted small and medium-sized enterprises to shift from C-side communication tools to more professional, cost-effective, and better-experienced meeting tools. At the same time, audio and video collaboration such as indoor open space, outdoor open space, personal home space, and shared office space are also scenes for offline audio and video collaboration. I believe that these scenes will become more and more. This is also the follow-up of Alibaba Cloud audio and video conferences. Covered scenes.
Live room link transmission👇:
https://www.yizhibo.com/l/RvpHHnCFWf_0ScAn.html
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