WeLink’s killer feature and the other side of remote office software

Abstract: How does WeLink bring breakthroughs in digital office transformation for the majority of enterprise users from the inside to the outside?

This article is shared from the HUAWEI cloud community " [Dachang internal reference] Issue 11: WeLink's killer feature and the other side of remote office software ", author: HUAWEI cloud community selection.

In the digital transformation of enterprises, the practice of digital office is most easily overlooked by everyone. In the past two years, due to the impact of the epidemic, many enterprises have been forced to embark on digital office. Taking remote online office as an example, a report released by the China Internet Network Information Center shows that as of December 2020, the number of remote office users in my country has reached 346 million, with a half-year growth rate of 73.6%.

Nowadays, although many companies have returned to offline office, remote office has also become a regular office mode for most companies.

Take the remote office software WeLink as an example. As a master of Huawei's many years of practical experience in digitalization, it has grown rapidly since its official release in 2019. During the epidemic period alone, WeLink added hundreds of thousands of corporate users, added more than 1 million daily active users, and increased business traffic by 50 times. Today, the average number of connections per day is as high as 16 million.

So, how does it bring breakthroughs in digital office transformation for the majority of enterprise users from the inside to the outside?

Software and hardware synergy: what others don’t have, WeLink has

WeLink is derived from Huawei's own digital office transformation practice, and it also determines the difference between it and other online office software: integrates Huawei's software and hardware deeply, and helps enterprises complete digital transformation on the cloud.

In Huawei, WeLink can achieve efficient collaborative office across 170 countries, 20 languages, and 1028 office locations. Taking the most common meeting scenario as an example, WeLink is also the rare video conferencing system on the market that can achieve high-quality collaboration between the cloud and the end.

This is also due to the natural advantages of Huawei's video conferencing system. According to IDC data, Huawei's video conferencing system has consistently ranked first in the Chinese market for many years. It integrates Huawei's technological accumulation in computing power, media, communications, AI, and end-to-side cloud collaboration, and has excellent strength.

WeLink's video conference access method is also very user-friendly, no additional software download is required, as long as there is a QR code or conference link, any device can directly join the conference anytime, anywhere.

For many enterprise teams focusing on video services, WeLink has an exclusive feature that is also very practical: as long as the bandwidth allows, no additional hardware deployment is required to open 100M video on WeLink in seconds. In other words, a colleague sends you a 1080P video, you can open it directly after receiving it.

In addition, with the blessing of HUAWEI CLOUD AI capabilities, WeLink video conferencing supports beauty, smart camera follow and other functions.

The integration of WeLink and Huawei’s underlying communication technology also reflects its business deployment advantages. If an enterprise wants to deploy a high-definition video conference line through WeLink, can refer to five steps to take you to experience the Huawei Cloud WeLink high-definition video conference line deployment . From scenario analysis to configuration steps, we will teach you step by step to complete the deployment.

In addition, Huawei's own hardware capabilities have further improved WeLink's video capabilities.

Huawei Enterprise Smart Screen (office treasure) is an example. As a hardware terminal that is closely integrated with Huawei Cloud WeLink, it can realize three-second screen projection, voice control, labeling and writing on the blackboard, and use unique 1080P ultra-high-definition video and 4K data sharing, multi-party remote seamless collaboration, providing an excellent conference experience.

The integration of enterprise smart screen and WeLink can not only undertake the tasks of high-quality audio and video communication and remote two-way collaboration within the enterprise, but also serve as an interactive portal and collaboration center for various management systems, command systems and big data BI of the enterprise. On the smart screen +WeLink =? In the article, it describes how to redefine office processes and scenarios when the smart screen has WeLink.

It can be seen from this that compared with other Internet companies, HUAWEI CLOUD can give full play to its software and hardware synergy advantages on WeLink, and at the same time connect WeLink with 5G/cloud/AI/IoT, etc., to connect the company’s team, business, Equipment and knowledge allow the company's communication flow, business flow, and data flow to migrate to the cloud, creating a "black land" for the digital transformation of government and enterprises.

In addition to video conferencing capabilities, WeLink can flexibly carry more business traffic pressure with the help of various underlying technologies such as Huawei Yunyaoguang and containers.

For example, 8:30-9:30 every day is the busiest time for WeLink. Healthy check-in, sign-in, video morning meeting... The surge in business requires more cloud servers. To this end, Huawei Yunyaoguang Smart Cloud Brain will predict and analyze WeLink’s demand for computing power 1611b1f2f41a50 based on the growth curve of the number of registered users of the company and the business pressure model at each time period resources in the large resource pool through intelligent hybrid technology , To achieve the automatic expansion capacity of 1000 cloud servers per minute during peak periods.

On the other hand, from messaging to voice modules and video conferencing systems, the core business of Huawei Cloud WeLink adopts a fully containerized architecture, combined with the ultra-large-scale support of a single cluster of millions of containers in a single cluster of Huawei Cloud Container Engine, which can be quickly launched on newly expanded cloud servers. For business, 1000 business instances can be added at the fastest per second, which greatly reduces the disconnection rate, failure rate and request waiting time during peak business hours.

In one sentence, WeLink integrates the best technologies and best practices within Huawei to build the best digital office experience for enterprises.

What kind of digital office software do we need?

Many people think that using software such as WeChat and QQ to communicate and work is digital office. But the actual situation is that, considering the particularity of the enterprise's business, the existing social tools are neither appropriate nor able to carry the full-scene office needs of the enterprise.

Different from a single social software, Huawei Cloud WeLink is positioned as an enterprise digital connector. By connecting teams, connecting businesses, connecting knowledge, and connecting IoT, the connection is simpler, more efficient, and warmer, helping enterprises realize digital transformation.

WeLink was established in 2016, and version 1.0 was launched internally in Huawei in 2017. It will be released to the outside world in 2019. It is a digital office product that Huawei further exports based on its own practice. So, WeLink birth that is mature, in unintentional WeLink can lead Huawei digitized go far? this article, 1611b1f2f41b00, the person in charge of WeLink talked in detail how this product was incubated and the digital office transformation experience behind it.

From this point of view, WeLink has a strong Huawei gene, so it can meet the needs of enterprise cloud full-scenario office and refined management of operations through safe, open, and intelligent technical solutions.

Security: Ensure that corporate data does not flow out

Although "remote office" and "office in another place" break through the limitations of time and space, they also bring certain security risks accordingly. Among the eight security and risk management trends released by Gartner in 2021, the third important trend is telecommuting. The report mentioned that many companies need to redesign policies and security tools suitable for modern remote working spaces. For example, re-examine data protection, disaster recovery, and backup policies to ensure that they are still applicable to remote environments.

For this reason, WeLink has set up numerous barriers, and through technical support, it can not come in, cannot be found, cannot be taken away, cannot be understood, cannot be broken, and cannot be abandoned.

One is device security, and ensures that the environment of the device that accesses the office software must be safe and reliable.

second is terminal security. The security sandbox is built into WeLink to prevent information from being copied and pasted to the outside. Documents are managed by decentralized authority and domains. File download permissions need to be applied for separately, effectively preventing corporate documents from leaking, and supporting remote erasure, etc. Ensure the circulation of enterprise data within the application and reduce the risk of leakage. In addition, there is a confidential communication with national secret algorithm, which realizes one secret for one phone.

third is traffic trust, dedicated channel permission control, application-level VPN to ensure access security, and different strategies based on applications and personnel configuration to ensure data security transmission, internal data does not flow through the Internet.

Fourth is data trust. enterprises, the CEO's most concern is often whether the data is safe. WeLink has a complete message and data encryption protection mechanism to ensure data flow within the application.

1. Encrypted storage and ciphertext retrieval: Encrypted storage of important enterprise data, such as sensitive data in IM and address books; using unique ciphertext retrieval technology, restores in the memory to meet search and other purposes.
2. Access control and dynamic desensitization: Fine-grained control of the database, relevant personnel can only find desensitized data.
3. Database intrusion prevention: intrusion detection and defense based on years of offensive and defense experience of Huawei Information Security; SQL injection attack defense, suspicious or dangerous queries cannot reach the enterprise tenant database; honeypot technology proactively senses abnormalities in time. For more details, please refer to Huawei Cloud Database and WeLink to ensure stable and reliable office data on the enterprise cloud.

In addition to data, WeLink also pays great attention to application security. The security gateway controls application access, and it analyzes the range of applications that the account can access. On the basis of this information, the security gateway dynamically changes the access strategy to determine which applications can be accessed. Based on the authorization of accessing resources, the policy engine makes fine-grained judgments on the access rights of employees, and controls resources based on user roles.

WeLink abides by the principle of “no applications, no data”, account information is not associated with personal social relationships, and accounts are cancelled after employees leave, so that all data belongs to the company.

Less than a year after launching, Huawei Cloud WeLink has obtained a number of authoritative certificates. Up to now, Huawei Cloud WeLink has obtained 50+ certifications including cloud service security system certification, Android Green Alliance purity level, ISO security system certification, and national computer security level three, etc. Security authority certification including certificates.

In summary, WeLink has made efforts from both hardware and software to provide a full-link online office solution of "core-end-pipe-cloud". The mobile phone side chip and algorithm are double-encrypted to ensure the data security of the terminal; support the exclusive application VPN from the mobile terminal to the enterprise intranet, and the internal data of the enterprise cannot be transmitted to the Internet, ensuring that the data link is not monitored and tampered; the cloud defense-in-depth, sensitive data encryption Storage, data does not go out of the cloud.

Intelligence: AI employees who know the business best

In the online office scenario, many conventional actions can be completed with the help of AI, thereby further improving work efficiency and experience. Take WeLink's AI assistant Xiaowei integrated on the mobile platform as an example. Just say "Xiaowei, I want to build a group face-to-face", and the page will automatically jump to the newly created group page. It is reported that small and micro enterprises can directly reach more than 100 business scenarios such as finding people, finding emails, booking travel, reimbursing expenses, and recharging card packages.

Companies using WeLink can also use the AI capabilities of Huawei Cloud to build a corporate knowledge question-and-answer library, including corporate FAQs, various corporate process guidelines, etc., to create 7*24-hour employee intelligent self-service customer service, automatically answer employee questions, and realize voice search applications.

The seemingly simple question and answer are complicated business scenarios behind it. In order to meet the individual needs of different business scenarios, WeLink has standardized the definition of AI assistants: fully open to different scenarios, direct access, one-click push, and one-click Set of components. Through the standard to realize the out-of-the-box use of AI services, the business only needs to focus on personalized capabilities.

Based on this, WeLink summarized the AI+ service platform in the office field:

first layer is the general ability of AI, such as intelligent recommendation, information inquiry, to find someone, call, voice-to-text translation, and so on.

second layer of 1611b1f2f41dc7 is an intelligent platform capability. When we have new business scenarios, knowledge bases, etc., we don’t need to build end-to-end AI services from scratch. We only need to prepare the semantics and corpus of Q&A based on the scenario and import it into The platform will take effect. This layer is usually combined with intelligent search services to make business access to AI easier and more accurate.

third layer of 1611b1f2f41de4 is a higher-order thinking model. based on the understanding of natural language for robot thinking training.

The progress of the three-tier architecture meets the needs of smart office in different scenarios. Use AI's general capabilities to achieve quick search for people, voice conversion, 7 language translation, etc.; through intelligent capabilities, search becomes smarter. For example, WeLink's pinyin initials can be quickly searched according to the user's department Relations and past contacts Find out who you want to find, and don’t worry about duplicating names, which is not available in other software. Finally, based on natural language understanding, AI can understand people better, greatly improving office experience and efficiency.

From unifying the AI service portal to building an AI+ service platform, WeLink makes AI service scene-oriented, builds "robots" to replace human work, reduces costs, and finally achieves the purpose of AI assisting smart office, bringing experience and efficiency improvements.

Open: One APP, get all the business

In addition to intelligence, companies are also very concerned about the openness and scalability of office software. For example, business owners definitely hope that an APP can solve all office needs. If there are new needs, developers can also access office software in a short time.

This point was taken into consideration at the beginning of the design of WeLink, which is based on Huawei's years of office experience. In the early years, Huawei developed a large number of apps, and there were hundreds of apps for internal use alone. The emergence of apps was supposed to be a convenient existence, but it became a burden at that time. On the one hand, it is difficult for the end user to form a unified entrance, and the user experience is very bad. On the other hand, due to rapid business changes, APP maintenance costs and version iteration cycles cannot meet the demands. At the same time, the repeated construction of many frameworks and public capabilities also leads to increased labor costs.

In this context, Huawei Cloud WeLink was born. an APP that fulfills all office requirements. It freely combines business capabilities by building blocks, which is also the beginning of WeLink's open capabilities.

Here we have to mention WeLink's We code, which is a WeLink applet used to connect enterprise business, which is mainly developed and maintained by ISV (Integration Service Provider) and the enterprise itself. We Code provides a wealth of JSAPI capabilities, opening mobile native capabilities and WeLink core capabilities to developers. HUAWEI CLOUD WeLink hides the black technology, and 100 lines of code can easily realize the development of small programs. It explains the core part of the We code platform architecture and the detailed development process.

Today, the WeLink open platform has complete underlying development capabilities, providing massive standard APIs, general templates, and a rich tool chain. It can quickly dock corporate business and create a unified office entrance. Through an open platform, WeLink helps customers from two aspects: one is to benefit the old and the other is to innovate.

The old consideration is how to transfer the old data to the new platform, and connect the original business systems and applications to the unified platform. Aiming at the enterprise's reliance on the old, WeLink provides solutions for data integration and system integration access.

The integration is mainly to connect the original application system to the WeLink platform. Among them, large enterprises can use HUAWEI CLOUD's Roma to build corporate data assets, achieve internal and external data integration, and call data in the form of APIs. System access includes the realization of unified identity, unified authentication, unified authority, etc., through the authentication protocol, the enterprise application can be directly integrated with WeLInk and displayed on WeLink's multiple terminals without development.

Innovation refers to a new system. WeLink provides a low-code platform that allows enterprise developers to assemble IT systems like Lego blocks: users can produce applications and publish them to WeLink by dragging, pulling, and dragging in AppCube. This not only reduces the developer's professional skills requirements, but also avoids the development of back-end services. At the same time, because of the natural nature of the cloud container architecture, the original system operation and maintenance can also be handed over to the low-code platform.

Another key technology for enterprise innovation is Serverless. WeLink is used in conjunction with the functional workflow of Huawei Cloud. As long as the development of logic is followed, application deployment can be achieved with one click. Free operation and maintenance, and provide powerful data diagnosis and visualization capabilities, reduce development time, and achieve flexible resource scaling.

The opening of WeLink allows enterprises to avoid repeated investment during the transformation process, quickly reuse inherent processes, gradually evolve a unified platform, and flexibly adapt to business changes.

At the Huawei Cloud TechWave Intelligent Office Special Day held in July this year, senior technical experts of Huawei Cloud WeLink discussed security, openness and intelligence. For more details, please refer to the sharing of Huawei Cloud TechWave Intelligent Office Special Day.

How does WeLink change our lives?

WeLink focuses on "connection". It connects not only employees and businesses of enterprises, but also rural teachers and urban education, patients and doctors, students and teachers.

In terms of enterprise digitalization practices, Huawei Cloud WeLink has allowed manufacturing to be upgraded, helping Sanjiang Electric's digital transformation. In normal office work, employees of Sanjiang Electric can initiate audio and video conferences with one click, which improves conference efficiency and reduces costs. At the same time, they are using WeLink to complete the digitalization of production management, such as planning and scheduling management, production scheduling management, inventory management, and so on.

With 3,000 people seamlessly connected, WeLink helps Huarong Technology’s full-scenario digital office. Smart manufacturing company Huarong Technology’s four major production bases are distributed in various places. They hope that cloud offices will enable multi-end collaboration of company information and documents. Ensure safety during the process. But ordinary social software lacks an encryption solution for office scenarios. Every time a file is uploaded, it feels like it is published on the Internet. WeLink’s security solutions hit Huarong’s pain points, allowing them to use the “cloud” as an opportunity to connect people, equipment, and businesses that were fragmented, fragmented, and fighting for themselves in the past.

When the epidemic just broke out, the First Hospital of Zhejiang University urgently deployed the Huawei Cloud WeLink remote consultation system to achieve remote anti-epidemic. The First Hospital of Zhejiang University deployed the remote consultation system through Huawei Cloud WeLink and TE series of high-definition video terminals to complete multiple hospitals in the shortest time. Remote consultation access. Thanks to WeLink video conferencing capabilities, the high definition and stability of telemedicine videos are guaranteed.

During the same period of the epidemic, a vocational school in Qingdao used WeLink to create a complete, comprehensive and three-dimensional epidemic prevention and control system, and used information technology to win the battle against epidemic prevention and control. School teachers and students use the mobile APP to check in healthily and fully grasp the health information of school teachers and students; use digital means to efficiently process the student approval process, and use automated means to improve school administrative approval affairs, so as to realize "stopping classes without stopping teaching, and closing classes without stopping school."
![uploading...]()

In order to shorten the gap between urban and rural education inequity, WeLink cooperated with the Youcheng Foundation's "Special Post Green Pepper Project" project. Excellent front-line teachers use WeLink live broadcast to teach rural teachers across the country to help them improve their teaching ability. Among them, a resource sharing platform centered on knowledge sharing can centrally manage courseware, teaching resources, etc., so that teachers can learn and repeat high-quality teaching content at any time. WeLink story , many rural teachers left a message, telling them about the changes WeLink brought to them through linking knowledge.

In terms of smart education, WeLink can also integrate and interoperate all smart applications and devices. The overall architecture of WeLink smart classrooms adopts a "cloud side-end" architecture, which connects everything in the classroom with the cloud through a 5G network to achieve online and offline integration of wisdom. Teaching, supports teaching and learning anytime, anywhere, and refined management and evaluation.

Technology

The essence of enterprise digitalization is to reduce costs and increase efficiency. Although WeLink is an office software, it not only carries the remote collaborative office of enterprises, but also uses unique technical capabilities to become the best practice portal for enterprise digitalization, helping different enterprises to complete Digital transformation and upgrading.

Click to follow and learn about Huawei Cloud's fresh technology for the first time~