ONES X Shenzhen Rural Commercial Bank | Digital Project Management Practice

Shenzhen Rural Commercial Bank was established in December 2005. It is the third local joint-stock rural commercial bank established in a city above the sub-provincial level in China after Beijing and Shanghai. At present, Shenzhen Rural Commercial Bank has established 2 branches, 27 first-tier sub-branches, and 218 business outlets in the Shenzhen area. The number of outlets steadily ranks in the forefront of the industry. It provides professional, intelligent, and integrated high-quality financial services for the Greater Bay Area. 16 million individual customers and 280,000 SME customers continue to create value.

In recent years, digitization and intelligence have continuously affected people’s lives. The digital reform of the banking industry has become urgent. On the one hand, customers hope to obtain more convenient, convenient and safe banking financial services through digitalization, and simplify the banking business process through digital reform. Optimize customer experience and provide customers with a real-time online and always-connected excellent experience; on the other hand, through digital reforms, it is possible to continuously reduce operating costs in business aspects such as bank card management, cash and liquidity management, improve business agility, and create wisdom Enterprise, realize risk management and control.

In this context, the Rural Commercial Bank adheres to the "two-wheel drive" of technological innovation, deeply integrates big data, cloud computing and banking business, from the renewal and upgrade of mobile banking APP, the layout of smart devices in branches to the realization of three-dimensional online and offline services. In this process, banks’ R&D tasks continue to increase, and efficient digital project management is essential. So how does Shenzhen Rural Commercial Bank realize digital project management?

This issue of "ONES Industry Practices" will share with you the efficient digital project management practices of Shenzhen Rural Commercial Bank.

Customer background

From the upgrade and iteration of mobile banking apps, to the layout of branch smart devices and smart counters, whether it is the development of new products or the reconstruction of old products, it is inseparable from the continuous iterative research and development of the R&D team.

The bank has many business lines for R&D projects, and the R&D team has expanded to five or six hundred people. The original "self-research system + Excel" management model could not meet business needs, and R&D and project management encountered many pain points.

Shenzhen Rural Commercial Bank adopts the R&D management model of "Waterfall Management + Agile R&D", that is, Big Waterfall and Small Agile. In specific project development, the R&D team needs to deal with complex requirements from multiple sources such as project leaders, bank customers, branch managers, and tellers. Before the introduction of ONES, Shenzhen Rural Commercial Bank only used the "requirement approval system" to collect requirements. However, since there was no professional requirements management system, after the preliminary approval was completed, it was difficult to conduct unified management of requirements planning and task allocation. The parties and managers cannot track the progress of demand processing in a timely manner, and check the implementation of specific projects and tasks. In addition, the scale of the R&D team continues to grow, but the working hours and effectiveness of members lack scientific measurement, making it difficult to improve team effectiveness.

After a comprehensive understanding of Shenzhen Rural Commercial Bank, ONES has clarified its project management needs and pain points:

• The source of demand is complex and scattered, and it is difficult to manage in a unified way
• Difficulty in progress monitoring, increased risk of project delay
• It is difficult to summarize the efficiency of working hours, and the cost of human resources increases

ONES project management solution

In response to the project management needs and pain points of Shenzhen Rural Commercial Bank, ONES provides a complete solution from the following aspects.

01 Unified summary of requirements, efficient management

Due to the wide variety of banking services, feedback from customers and internal banks emerges endlessly. The general manager conducts preliminary approval of requirements through the requirements approval system (ITIL), screens out achievable and executable requirements and summarizes them. Through the API interface provided by ONES, the requirements are It is automatically synchronized to the demand pool of ONES Project for unified management. According to the fields in the approval system, it automatically captures and fills in key information such as "person in charge" and "priority", and then the PMO assigns the requirements to different R&D teams for implementation.

ONES Project demand pool

The team leader can split the requirements into specific "subtasks" or "sub-requirements" through ONES Project, improve relevant attribute information, assign task leaders, and plan the requirements to the corresponding iteration.

ONES Project requirements split

02 Real-time tracking of progress to ensure delivery

In the process of project implementation, the original requirements approval system could not directly track the project progress, managers could not understand the progress of the project in time, and the risk of project delay increased. Banking is an important industry related to the national economy and the people's livelihood. Project delays may cause the bank's various businesses to fail, which greatly affects the user experience. This requires the project manager to strictly review and control all aspects of the project, discover and respond to risks in time, prevent project delays, and ensure the delivery of project results.

ONES Project can transparently display current needs, tasks, defects and other information. Business demanders and managers can use visual charts such as burndown charts, Gantt charts, and agile boards to track project progress in real time, helping the team find and respond in time Risks, to ensure the efficient implementation of the project and the timely delivery of project results.

ONES Project burndown chart

ONES Project Agile Kanban

03 Timely summary of efficiency and improvement of human efficiency

Due to the large scale of the R&D team, the work status of the members is difficult to summarize, and the effectiveness is difficult to measure. As a result, project managers and team members cannot check the work status in time and adjust the pace of work.

ONES Project provides a wealth of reports and dashboards. Team members can customize the "Dashboard" in "My Workbench" to keep abreast of key projects and iterations, such as the distribution of demand status and working hours. , Control the progress of work, adjust the pace of work in time, and ensure the smooth implementation of the project.

Custom configuration dashboard

PMO is able to display data reports of multiple projects in the form of cards in the form of cards by configuring the "dashboard" cockpit, multi-dimensional control of project working hours and performance information, and timely adjustment of members according to the priority of bank-related R&D tasks and the saturation of employees. The number of tasks improves human efficiency.

ONES Project dashboard

In addition, ONES also provides a wealth of reports to summarize the work status and performance of members. The team administrator can add a "report" component to the project settings, and create a new "work hour log", "work hour overview" and other work hours. Reports to view the statistics of the team as employees. By adding general reports such as "Statistics of work item attribute detention" and "Statistics of work item trends", you can view the distribution of work item detention periods in different dimensions, so as to understand team performance in time and adjust in time And improvement.

ONES Project report template

Since the implementation of the ONES R&D management solution, Shenzhen Rural Commercial Bank has improved significantly in terms of demand management, project progress tracking and team effectiveness. It has been able to further promote digital transformation and scenario operations more quickly and move towards a digital smart bank. The ONES service team also continues to pay attention to the team's practice and use, and actively solves the problems encountered in project management and R&D management, helping Shenzhen Rural Commercial Bank to continuously improve the team's effectiveness and promote the transformation and upgrading of the financial industry.