Crystal Ball "Data Insight" is officially launched: gain insight into usage trends and details of interactive experience

The "Crystal Ball" of Soundnet is an independent data analysis tool provided by Soundnet based on real-time communication and full-link data. It can help developers find problems in time, locate the cause, and solve problems efficiently to improve customers Operational efficiency and user experience.

Recently, the "Crystal Ball" of Soundnet has launched an important upgrade-the "data insight" function has entered the official version. Not only the data indicators are aligned with XLA, but the function is connected with the call survey . At present, Soundnet Crystal Ball is also the industry's first real-time communication data analysis tool to launch the "data insight" function. Through "Data Insight", users can trace back the overall business usage and quality data trends as quickly as 6 hours ago, and grasp the quality changes every minute.

What is "data insight"?

Every business generates a lot of data every day. And how to better analyze these data is one of the key propositions that determine the future direction of enterprise business. For real-time audio and video scenarios, it is more difficult to analyze its data than ordinary application data.

Among the massive amounts of data, which dimensions of data enterprises need to pay attention to, which data are related to business strategies, and which data are related to user experience, these need to be accumulated for a long time by the enterprise and have sufficient understanding of real-time audio and video links to summarize them. . And technically, the monitoring and analysis of real-time interactive data need to involve the end-to-end full link. must first deal with the monitoring and collection of data, and then the processing of massive data, such as removing data noise, and then the storage, analysis, and presentation of the data. And through the "data insight", you can directly overcome these problems and master the global usage and quality data of your real-time audio and video services.

served thousands of enterprise-level users. The monthly number of minutes on the platform is 161a778e36e134 500 billion minutes. We have enough experience and technology accumulation. 1000 billion + data nodes reported by the crystal ball every day, and display user usage and quality data in a visual form.

The data delay of "Data Insight" is about 6 hours, which means that 6 hours after real-time interaction occurs, global data analysis can be performed through "Data Insight". Moreover, the granularity of the quality data of Data Insight can be as fine as the minute level, allowing you to drill down from the overall picture to the details step by step, and understand the "face" and "points" of quality and user experience.

How to use "Data Insight"?

"Data Insight" can show the overall usage of the business from the two perspectives of usage and quality, as well as the distribution of different dimensions, which can effectively help the management quickly analyze decision-making, real-time pulse of the corresponding product and business strategy, and help operational staff dynamics Control the overall progress of the project.

Usage data

First of all, in terms of usage data, "Data Insight" supports viewing usage data for a period of time in the past, and will display the usage data curve in units of days or hours. You can combine these data with your business operations on the platform during this period, review the overall operations, and provide a reference for the next phase of operation strategies. Next, let’s take the simulated data as an example to show you the usage data that you will see in "Data Insight".

1. Maximum online

The maximum number of simultaneous online channels and the maximum number of simultaneous online users, and compare the data relationship between the two based on time.

Figure: Agora Video Call App usage data

2. Channel, user and usage analysis

These data can be detailed to a certain hour's usage. You can download these data, corresponding to your project operation status, to analyze the status of the project operation.

If you click the "More" button to the right of "Channels and Users", you can also see detailed data. You can download these data, corresponding to your project operation status, to analyze the status of the project operation. In the same way, "Usage Analysis" also supports viewing and downloading detailed data.

3. Multidimensional analysis

"Data Insight" supports viewing usage information such as call duration, number of calls, etc. based on several dimensions such as region, network type, operating system, SDK version, device type, and channel size.

Quality data

Still the example just now. When you were browsing the overall data trend of your own education platform during this period, you found an obvious trough. At this time, you can switch to the quality report of "Data Insight" in the crystal ball to check whether there is a quality problem at that time.

In terms of quality data, the data statistics standard provided by "Data Insight" has been aligned with Agora's experience quality standard XLA (Experience Level Agreement). XLA is an experience quality standard issued by Soundnet to effectively solve the unregulated, unmeasurable, and insecure quality of real-time interactive experience. "Data Insight" supports querying five types of quality indicators such as video freeze rate, audio freeze rate, network delay, login success rate, and 5s login success rate. All quality data can be displayed in detail to the minute dimension.

1. User experience

Contains video freeze rate, audio freeze rate and network delay.

When switching to the hour/minute dimension to display data, click on the indicator data point (if the sampling rules are met, see the document for the rules), the channel quality scatter plot will be displayed, each point represents a channel, and each red in the figure The number that is the same as the "ID" is the channel name. You can click on the poor quality channel and jump to the "call survey" to further inquire about the quality problems of the channel at that time.

2. Join channel

Contains two indicators: login success rate and 5-second login success rate. The following figure shows a line chart of quality data displayed by day. After clicking the data point in the line chart, you can switch to view the data by day, by minute, or view the "multi-dimensional data" of the data for that day.

3. Multi-dimensional analysis of quality data

"Data Insight" can query five types of quality indicators based on the dimensions of region, network type, operating system, SDK version, device type, and channel size.

Take the network type data table in the following figure as an example, we are querying the video freeze rate. It can be seen from this that during this period of time, the users with the highest overall video freeze rate were users on the 3G network, but the total video duration of the freeze was only 6.18 K minutes, so it can be explained that although there are still people on the platform. 3G network, but the number of people may not be large, or they only have a very brief moment when they are making a video call.

These quality data are presented in the form of scatter plots. When you find that there are data points close to the upper right corner of the table, you need to be vigilant. That means that the data is not only of poor quality, but also takes a long time. It is necessary to focus on investigations to improve the follow-up quality and user experience.

How is Crystal Ball "Data Insight" billed?

In order to better meet the needs of different users, Crystal Ball will provide four-level package packages for the experience version, standard version, professional version, and ultimate version from May 20, 2021. The official version of "Data Insights" will also be added to the four package packages, including the trial version, standard version, professional version, and flagship version. The original package price remains unchanged, and there will be no increase in the price. If you need to learn more about the use of crystal ball and detailed billing rules, please click "Read the original text" to visit the Soundnet Document Center.