Enterprise Value Perspective: What Are RPA Bots?

Recently, I found that many enterprises are quite unfamiliar with RPA. Especially from the perspective of enterprises, what can RPA bring? Here I will talk about my personal thinking, I hope it will help you after reading it.

What is RPA?

Robotic Process Automation (RPA for short) is a technical solution that combines software robots + AI / OCR and other technological capabilities to achieve machines replacing humans and realizing repetitive work in some business operation scenarios on the software automation.

RPA is to automate the operation process for people without the need for humans by simulating the way people operate on computers, tablets and mobile phones.

Application scenarios of RPA

The application scenarios of RPA are online. An analogy to the offline robot scene. As shown in the picture, an engineer in the workshop is investigating the problem of the robotic arm.

Non-subjective decision-making work on offline workshops, such as Tesla car building, uses physical robots (mechanical arms) to release blue-collar productivity. What about online? The non-subjective decision-making work on software can use software robots (implemented through RPA) to unleash the productivity of white-collar workers.

There are many common scenarios for non-subjective decision-making in software, such as:

• Operation scenarios: daily data statistics of operations, batch operations of operations, etc.
• Customer service scenarios: after-sales customer service batch messages, batch evaluation responses, etc.
• Office scene: batch recruitment of personnel, attendance statistics, batch notification of financial payroll, etc.

To summarize, these scenarios have the following characteristics:

• non-subjective judgment
• High frequency or single workload

• Workflow is cumbersome, mechanical, repetitive and prone to errors

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The Enterprise Value of RPA

Value 1: cost reduction and efficiency increase

For enterprises, reducing costs and increasing efficiency is an eternal topic. For example, an e-commerce scenario:

As a labor-intensive industry, e-commerce is far from enough to develop by simply increasing the number of white-collar workers. If you encounter Double Eleven and encounter the recovery of the epidemic, recruiting people is a long-standing problem. Therefore, how to greatly improve business efficiency and reduce labor costs has always been a rigid need in the e-commerce industry.

RPA can quickly promote enterprise process reengineering, and machines can replace people, that is, to free operational white-collar workers from worthless work. In this way, on the one hand, these employees can invest more in more valuable work such as innovative thinking. On the other hand, it also saves labor costs and reduces management costs for the company.

Value 2: Improve the accuracy rate

In the above scenario, there will be such a workflow: as a white-collar worker in e-commerce operation, it is necessary to count daily operational data for review and reporting. So many platforms and stores need to be aggregated, and the promotion, order data, ROI, etc. need to be analyzed from the broader market. If the statistics are done manually, mistakes will inevitably be made.

There are also order systems and financial systems, which require people to reconcile accounts and other scenarios, and errors will inevitably occur if the volume is large.

The bottom layer of RPA is code. The system built by the code has a set of perfect control, exception monitoring and other capabilities. Therefore, in this scenario, RPA can effectively reduce the risk of human error, and in abnormal cases, feedback or automated exception handling can be given.

Value 3: Respond quickly to business needs

The company's business is on the road of rapid development, and the workflow must be constantly innovated and iterated. Then the scalability of RPA is equivalent to establishing a "virtual" employee department for the enterprise, which can effectively adapt to the continuous changes of the business and quickly respond to new business needs.

Also like the offline workshop scene, IT personnel will work closely with software robots (implemented through RPA) to innovatively solve more pain points of the enterprise, such as the problem of information islands where internal and external data cannot be connected, etc.

summary

With the rise of labor costs, in the important direction of thinking about enterprise transformation and upgrading, as business owners and thousands of entrepreneurs, all need to know what RPA robots are? What are the application scenarios of RPA? And even more important is the value of RPA to the business.

Author: Mason (public account "Programmer Mason") Source: https://www.bysocket.com Welcome to reprint, please keep this statement. Thanks!