Ma Guiru (pseudonym) is a grid supervisor in a city. Follow [RongCloud] to learn more about the collaborative office platform.
A few years ago, when she found a small advertisement illegally posted on the street, she first needed to report the information, then the superiors would review and approve it, and then the seats would be placed on file and dispatched, and finally she could deal with it.
How long does the whole process take-
It takes one "eye" to find out; one "reveal" to solve; but one "day" or more to wait for instructions.
So, where has the time gone? All were "reported" and scrapped.
Thousands of grid members lead the task
Grid workers are "front-line attendants" who directly face the people and are the forerunners of urban management, jointly building the "net" of urban management. However, the traditional work mode of "discovering problems - reporting to superiors - approval by superiors - dispatching orders - solving problems" is too "bloated" for grid members in grid management.
In order to realize the intelligentization of grid management, urban management agencies urgently need to build a "smart grid" command and dispatch system. By seeking the linkage and collaboration of multi-service platforms and opening up cross-platform services, a high degree of unification of voice resources, video resources and data resources can be achieved. And through visual engine analysis and intelligent linkage, an intelligent scheduling model integrating monitoring, command and conferences is formed to achieve efficient political processing across departments, levels, regions, businesses, and systems.
Based on powerful RTC real-time audio and video processing and transmission capabilities, as well as secure and privatized IM instant messaging capabilities, Rongyun has teamed up with the smart city core application and operation service provider [Digital Government Communications] to support this "grid" behind the "grid". "Network" extends in all directions and efficiently extends to every corner of urban management.
(Picture: Rongyun Smart City Scenario Application)
"Live" dialogue through time and space
In the actual urban grid management, in order to deal with emergencies, grid personnel often need to report information as soon as possible to obtain the power to execute decisions.
Relying on the cloud video conferencing solution provided by the Rongyun real-time audio and video SDK, through its own intelligent routing protocol, the network status is monitored in real time, and the optimal link is automatically selected to ensure that grid personnel can freely "traverse" time and space in any scene. Conduct audio and video calls or audio and video conferences anytime, anywhere. Even under weak network conditions, Rongyun's audio and video capabilities can dynamically adjust frame rate, bit rate, packet loss compensation and other technical means to improve the system's ability to fight against weak networks, ensure call quality, and ensure that any voice of the grid staff All are available.
If the grid members happen to be temporarily without the network, the Rongyun audio and video capabilities can also realize automatic reconnection, ensuring the stability and continuity of the call or meeting, and there is no need to worry about the missing information caused by the disconnection, which will affect the decision-making. At the level of emergency management, time is the most scarce resource, so grid staff sometimes need to show the live situation to decision makers through live broadcast. Rongyun's audio and video capabilities can be connected with traditional CDN streaming platforms to meet the live broadcast needs of various business scenarios. Using proprietary technology algorithms, low-latency live broadcasts within 300ms can be realized, helping decision makers make situational judgments while watching live broadcasts, and help them make decisions as soon as possible.
In addition, Rongyun audio and video capabilities support media file sharing. For example, Ma Guiru, a grid worker mentioned at the beginning of the article, in the urban smart scheduling system jointly built by Rongyun and Digital Zhengtong, it is completely possible to take pictures or record videos of illegally posted small advertisements, and submit case details containing pictures or video materials online. It enables the superiors to approve online without being present, with evidence to follow, and then quickly give feedback to the grid staff, which greatly improves the efficiency of work.
Span collaboration is efficient and secure
Some netizens complained: Cross-departmental cooperation seems to be more depressing than cross-species cooperation.
Grid management involves various demands of the masses. Different departments or systems often blame each other due to information asymmetry or non-sharing of resources. In the end, it may be that "the common people have asked thousands of times, and various departments have become sloppy." ".
As above, the problem of information silos sets a high threshold for collaboration between different departments and systems. How to break?
Rongyun communication solution can quickly and efficiently integrate other government affairs systems on the basis of its own instant messaging and real-time audio and video capabilities, open up the gap between government affairs business, simplify use steps, reduce operation procedures, and successfully achieve cross-department and even cross-regional linkage management.
For example, cross-border law enforcement was not allowed in the past, so a situation often arises. For example, a district found through the "Sky Eye" monitoring system that someone entered S street from A street to commit an illegal act, and the video was sent back to the A street command and dispatch center, but A street did not have the right to enforce the law, so it was necessary to approve the approval level by level and require the cooperation of brother departments, but It often takes several days for cross-regional communication and evidence sharing, and when it is finally possible to arrest people, they find that they have already escaped. Based on the urban intelligent dispatching system created by the Rongyun communication capability, Street A can quickly transmit surveillance video information to Street S, which is a brother unit, and Street S is responsible for processing, successfully realizing cross-regional linkage.
In addition, based on the high security requirements of government offices and in response to the trend of "self-controllable" localization, Rongyun products have been fully adapted to mainstream domestic CPUs, operating systems, databases and middleware.
At the same time, Rongyun products support privatized deployment, and can provide comprehensive security policies for code, data, protocols, ports, storage and transmission, etc. for the security requirements of different directions such as server, client, application layer, and transmission process. , support the extension of additional encryption methods to ensure user security and escort government affairs operations.
In the future, Rongyun will also cooperate with more partners, with the help of the new generation of Internet of Things, Internet, cloud computing, 5G and other advanced information technologies, based on its own security, powerful RTC real-time audio and video capabilities, and efficient and stable underlying IM instant messaging ability, empower more government affairs application scenarios, improve the timeliness and agility of government affairs collaboration, and solve problems such as high cost of government affairs communication and low collaboration efficiency. Help the urban command and dispatch system to truly realize unified command, top-down linkage, and left-right coordination, effectively prevent and resolve major social conflicts, and realize digital and intelligent urban management.
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