In the blind spot of "corporate address book", the boundaries and dimensions of Rongyun

A complete enterprise communication tool (hereinafter referred to as enterprise IM) needs to support the following functions: IM message service, address book management, and workflow integration. Follow [RongCloud] to learn more about the collaborative office platform.

Among them, the corporate address book is an important part of corporate collaborative office and one of the most important tools in corporate communication. It is known as the best "sniper" in the workplace.

Enterprise address book, you can add enterprise members into the enterprise, and form an enterprise hierarchical structure by setting departments; support the setting of various positions (roles) in the enterprise; support the setting of employee personal data, mobile phone numbers, mailboxes, etc. Employees can view the company's internal address book, quickly find contacts, and communicate with target people by sending messages or calling without adding friends.
It can be said that the existence of the corporate address book has comprehensively improved the efficiency of internal communication.

However, due to the existence of various "blind areas" in the address book capabilities of many enterprise IM products on the market, they cannot well meet the needs of enterprises. why? Let's look at two scenarios:

Scenario 1 <br>The company has set up a confidential department for a new business line, hoping to develop new products in a confidential state, but found that it is impossible to hide the confidential department or members in the address book.

Scenario 2 <br>All employees can send messages to executives, causing executives to be overwhelmed by a large number of non-important and non-urgent messages, unable to prioritize important and urgent messages.

The situation depicted in the above scenario has occurred or is being experienced by many companies. Therefore, in order to protect important information from being leaked and executives from being disturbed by invalid information as much as possible, the corporate address book needs to have a more complete authority management function.

In this context, Rongyun has launched a solution for address book permissions after a lot of research on customer needs, three of which have been well received:
1. Permission management of enterprise address book based on RBAC management model

2. Employee address book view generated based on employee permissions
3. Executive mode settings to ensure high-level do not disturb

---

RBAC-based permission management model: user-role-permission

Using roles as an intermediary, first create access permissions for each department and employee, and then create different roles, assign different permissions according to the responsibilities of these roles, and establish a role-permission relationship , different roles will have different permissions .

According to different positions of employees, assign roles to employees and establish user-role relationships. Finally establish user-role-permission.

An employee can have multiple roles, and a role can be used for multiple access rights.

---

Employee Directory View

Different view permission owners can see different address book views.
The Rongyun enterprise address book solution supports displaying different personnel information fields in the personnel business card according to different actual business needs, including but not limited to supporting the display of contact information or not displaying contact information.

It supports to control the range of the address book that users can view according to the actual business needs, such as only the user's own department, the user's own unit, all units, etc. can be seen.

Supports independent and flexible configuration of the visible range of the address book for special personnel, such as visible/invisible confidential organizations, visible/invisible confidential personnel, etc.

---

Executive Mode Settings

The executive mode can be set to enable the senior management of the enterprise to reduce the occurrence of misunderstanding by the employees of the senior leadership of the enterprise.
(1) Support setting the list of executives not to be displayed in the address book of ordinary employees, and the list of executives to be displayed in the address book of executives.
(2) It supports setting the address book to display the list of executives, supports chatting between executives, and executives take the initiative to chat with ordinary employees.
(3) Support On the premise that there is a history of single chat, ordinary staff can take the initiative to send single chat messages to executives.
(4) Support executives' mobile phone numbers to be hidden from all employees.
(5) It supports setting that ordinary employees cannot send PIN messages to executives and make toll-free calls, and executives are not affected .

The corporate address book is not an "undifferentiated" existence that extends in all directions. It seems to be unbounded, but in fact it has boundaries. The address book permission solution launched by Rongyun can help enterprises achieve a more standardized and safer address book capability on the basis of ensuring the timeliness of communication.