Selected in the "2021 Love Analysis · Regional Bank Digital Vendor Panoramic Report", NetEase Yunxin assists the Bank of Nanjing to build a benchmark for transformation

A few days ago, ifenxi, a well-known domestic research institution, released the "2021 Love Analysis · Regional Bank Digital Vendor Panorama Report". As a converged communication cloud service expert, NetEase Yunxin was selected as the representative vendor of the “remote banking” scenario by virtue of mature pan-financial solutions, stable and reliable audio and video + AI technical strength, and rich practical experience in the financial industry, and the Bank of Nanjing practiced more It was selected as a typical case in this report.

(Image source: "2021 Love Analysis · Regional Bank Digital Vendor Panoramic Report")

It is reported that in this report, AiAnalysis selected retail marketing, retail risk control, wealth management marketing, and remote banking based on the key process of regional banks' digital transformation, combined with AiAnalysis's research on the needs of regional banks for digital transformation at this stage. , Data storage and processing and other 16 scenarios to conduct key research, and select excellent vendors in each scenario to form the "2021 Love Analysis · Regional Bank Digital Vendor Panorama Report" for banks to select appropriate digital vendors based on their business needs.

In this selection, AiAnalysis has very high requirements for manufacturers' product capabilities, number of customer service cases, and revenue indicators. NetEase Yunxin's selection this time represents AiAnalys's recognition of all dimensions of NetEase Yunxin, and once again validates NetEase Yunxin's industry leading position.

From physical outlets to mobile outlets, Nanjing Bank’s road to attack

In the "2021 Love Analysis · Regional Bank Digital Vendor Panoramic Report", the practice of Bank of Nanjing was selected as a typical case in the "Remote Banking" section. This case is of great reference significance and can be regarded as a benchmark for the digital exploration of regional banks.

On the road of digital transformation, Bank of Nanjing has been at the forefront of the industry. As the vanguard of China's regional banks, Bank of Nanjing has more than 1.5 trillion yuan in assets in 2020 (data source: Bank of Nanjing 2020 Annual Report), and its strong IT capabilities and business capabilities have enabled it to continue to bloom in the development of technology and finance. Brilliance. However, with the entry of Internet giants in the early years, traditional businesses such as bank deposits, loans and remittances were increasingly impacted, and the Bank of Nanjing also faced tremendous pressure.

 

In order to accelerate the digital transformation of banks, the Bank of Nanjing worked with NetEase Yunxin and integrators to effectively apply the innovative “financial interactive video service” model. Relying on Netease Yunxin’s stable, secure and intelligent solutions, it realized remote video banking in the true sense of the word. Bank of Nanjing has become a revolutionary benchmark for bank branch transformation.

With the blessing of 5G, AI, interactive video and other new technologies, NetEase Yunxin assisted Bank of Nanjing to create diversified business scenarios such as loan online video face-to-face, branch video financial management office, and video customer service, realizing a true remote video bank and helping Bank of Nanjing improved the efficiency of financial services and customer experience. In terms of platform deployment, the entire platform adopts a hybrid node deployment method. Different services are deployed in different clusters according to the differences in Nanjing Bank's business, thus taking into account security, supervision, performance and user experience.

The upgraded Bank of Nanjing brought two notable changes: First, the number of user calls using video for business has shown a monthly growth trend, which represents the recognition of financial consumers for this approach; second, the bank’s operational efficiency has been greatly improved. The promotion.

As a result, Bank of Nanjing was able to provide customers with a better financial service experience, and NetEase Yunxin helped Bank of Nanjing take the lead in the development of technology finance and digital transformation.

Security casting foundation, video + AI as the core, NetEase

Remote banking may seem simple, but to achieve it, a powerful platform is essential.

As an enabler in the era of digital intelligence, NetEase Yunxin can provide banks with a stable and reliable pan-financial one-stop capability platform that integrates real-time audio and video, screen sharing, file labeling, on-screen collaboration, real-time messaging, and recording and depositing certificates. , Intelligent quality inspection, virtual digital person, live broadcast, on-demand and other functions; comprehensive coverage of remote banking, video business hall, remote face-to-face, video dual recording, financial notarization, collaborative office and other scenarios; support public cloud, private cloud, hybrid cloud And other deployment methods, to achieve financial-level data security.

 

A brief summary, two keywords: rich functions, safety and compliance.

Rich functions meet the various detailed requirements of banking business scenarios, such as remote face-to-face signing for retail business, small and micro businesses, and corporate business; virtual digital humans take over labor through visualized intelligent interaction to guide banking, marketing and promotion. It provides 24-hour real-time business processing for loan face-to-face review, self-service face-to-face, and double-recording of wealth management; financial notarization is online, providing banks and notary institutions with contactless notarization services such as double-record preservation of willingness, electronic signature of documents, and online identity verification.

Security compliance rules help banks easily respond to various regulatory requirements. For example, in the process of self-service business processing, combined with video recording and intelligent risk control measures to improve business security, such as intelligent detection of whether the business handler’s portrait is out of the frame and whether there is a third party People enter the mirror, cover their faces, cover their faces, etc. At the same time, NetEase Yunxin’s first dual-channel hybrid cloud architecture deployment in the industry, deploying audio and video nodes in the intranet, can meet the access of intranet devices such as super cabinets, and provide technical support with high security and compliance with regulatory requirements.

At present, NetEase Yunxin has successfully served financial institutions such as Industrial and Commercial Bank of China, Bank of Communications, Bank of Changsha, Bank of Taizhou, Huatai Securities, China Life and other financial institutions, and has been widely praised by customers. In the future, NetEase Yunxin will continue to focus on the innovative application of emerging technologies in financial services, and use mature and comprehensive solutions and cutting-edge and stable video + AI technology to empower more financial institutions to help them reduce costs and increase efficiency. Cloud Finance.