NetEase Yunxin has attracted the attention of Gartner again. Let's see what this report says?

In 2021, the CPaaS industry will continue to receive high attention. Recently, Gartner, which provides objective industry insights for enterprises, released 2021 "Competitive landscape: Communications Platform as a Service" and "Market Impact: What's Next for the New Generation of CPaaS?" Market Impact: What's Next for Next-Generation CPaaS?)" two reports.

included in both reports.

The report "Competitive landscape: Communications Platform as a Service" states that some CPaaS industry players have expanded their offerings into the video space.

NetEase Yunxin is a typical member of these CPaaS vendors. NetEase Yunxin integrates video and messaging to help enterprise customers rapidly develop and build new applications with video capabilities. Customers can focus more on user needs and actual scenarios, and apply this capability to low-latency live broadcasts, gaming communities, social entertainment, and other scenarios that require high real-time performance.

In addition, the report "Market Impact: What's Next for the New Generation of CPaaS?" mentions that due to the global digital trend, the new crown pneumonia epidemic and the transformation of enterprises to composability Driven by other factors, CPaaS providers continue to add new capabilities. The new capabilities of CPaaS include the expansion of cloud communication channel foundation, such as rich information transmission capabilities, omni-channel, video and deeper intelligence capabilities.

NetEase Yunxin's intelligent dialogue robot solutions, AI applications in audio and video, and live broadcast product business scenarios are all developing rapidly, and have achieved some dazzling results.

According to the report, artificial intelligence is being used in customer service to achieve seamless switching between human agents or a hybrid interaction between robots and human agents. NetEase Yunxin launched an intelligent dialogue robot solution in a timely manner, providing enterprise customers with functions such as human-computer interaction API/SDK, speech recognition, intent recognition, knowledge base configuration, dynamic interface, etc., which can quickly integrate intelligent scenarios with rich scenarios in the application IM module. Conversational bots.

In addition, NetEase Yunxin also fully utilizes AI capabilities in many fields such as ultra-high-definition video transmission, echo cancellation, AR, VR, etc. Its AI audio and video laboratory is continuously conducting forward-looking research and development of audio and video technology. layout.

It is worth noting that NetEase Yunxin is not the first time that Gartner has paid attention to it. It has also been mentioned in the 2021 "Market Guide for Communications Platform as a Service" report released by Gartner. (click here for details)

In addition to products and AI capabilities, NetEase Yunxin is also in a leading position in application implementation. At present, NetEase Yunxin has helped 1.2 million enterprise developers to successfully send 1.6 trillion messages, 480,000+ registered applications worldwide, more than 18.6 billion smart terminal SDKs, 1 billion+ users, and more than 90% of China. smartphone users.

In the future, NetEase Yunxin will further consolidate its product capabilities, so that more enterprise customers can realize value increment based on Yunxin capabilities, and seize the opportunities of the era of digital transformation.

References:

Gartner, Competitive Landscape: Communications Platform as a Service, Brian Doherty et al., 11 Nov 2021

Gartner, Market Impact: What’s Next for the New Generation of CPaaS?, Lisa Unden-Farboud et al., 7 Dec 2021

Gartner, Market Guide for Communications Platform as a Service, Lisa Unden-Farboud et al., 27 Sep 2021

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