Don't leave home, get delivery - exclusive delivery cheats (second time)

Authors: Chen Nian, Cong Yan, Xin Yu

Hello everyone, I'm the delivery king who focuses on software application delivery! Our delivery iron triangle team (me who is focused on delivery, development brother Tiezi, pre-sales boss Qiangge) is here again.

As an ISV company that provides big data analysis services, facing the still severe domestic epidemic situation and the unpredictable closed control, it is no longer convenient to go to the customer site. Delayed delivery of projects due to inability to travel frequently occurs, and the follow-up operation and maintenance of products often occur due to the inability to go to the customer site for effective investigation, resulting in business instability and other issues, resulting in complaints from customers.

The company's reputation has plummeted, its performance has been declining steadily, its overall revenue has been reduced, and the situation has become more and more difficult. It has reached the point of considering whether to reduce manpower to reduce costs. Therefore, in the context of the inability to travel for business and visitors due to the epidemic, how to Ensuring that the delivery is carried out on time and with high quality, and ensuring the quality of operation and maintenance, so as not to affect the overall revenue of the company, has become a life-and-death problem.

life and death battle

Difficult to deliver remotely

Whenever the outbreak is suddenly severe, our product delivery becomes especially difficult. No, that day we originally planned to go to Shanghai for on-site delivery, but when I suddenly saw Shanghai's "governance across the river" closure and control management policy, I immediately felt that the challenges faced by delivery were further severe. I said to Tiezi and Qiangge: "The delivery of this product was originally scheduled to end next Wednesday, and it would be too late to go to the site for delivery as planned, but now affected by the epidemic, it is still unknown when it will be delivered to the customer site. Although 70%-80% of the delivery work can be completed remotely, it is impossible to fully realize the use of remote delivery, and the delayed delivery will definitely give customers an unreliable impression of us. Not only that, the project is not completed , the balance has not been recorded, think about it, our salary on the 10th was delayed until the 20th, I am afraid that the company's capital cannot be turned around."

Difficulty in remote operation and maintenance

Just when I was complaining with Tie Zi and Brother Qiang, the phone rang a harsh ringtone. It wasn't that my ringtone was unpleasant, but the calls I received recently were generally from customers on the spot. Let's go to follow-up operations. Maintenance work. I picked up the phone, comforted the customer, and put down the phone. As expected, it was another call from a customer who had a problem at the scene. Unfortunately, this was another customer from Shanghai. The customer complained that the alarm message was always displayed on the spot, but we could only invite the customer to open a video for a while, and remotely instruct them to type the command line to repair it by themselves. "Speaking of this, I sighed, "It's so difficult~~".

Revenue continues to decline

Seeing that I was sighing, the pre-sales brother stood up and patted me on the shoulder to comfort him: "I'm not much better. Although the domestic epidemic has accelerated the pace of digital transformation, last year we also seized this opportunity and promoted many enterprises. You choose us when you are transforming or migrating to the cloud, so last year, the overall enterprise also ushered in large-scale development and signed a lot of orders, but this also directly prompted this year, you need to deliver a lot of software applications, so you will Facing the problem of large-scale delivery.

This year, due to the delayed delivery of many orders and the lack of good operation and maintenance guarantees, the company's benefits are not very good. The boss has put a lot of pressure on us, and let our pre-sales team do everything possible to further expand the market and sign updates. There are a lot of orders, so I traveled a lot this year, and I need to visit customers from time to time to facilitate the achievement of business cooperation matters. Now during the epidemic, in order to actively respond to the national epidemic prevention and control policy, we seldom go on business trips across provinces and visitor. Oh, by the way, did you hear that? I heard from the gossip that the boss discussed with the hr boss some time ago, and said that if this goes on, it may be necessary to consider reducing labor costs. Now the people on our pre-sales side are under a lot of pressure, and everyone is in danger! "

Watching Brother Qiang and I complaining to each other, our hair is getting thinner and thinner, Tie Zi suddenly remembered that we were still fighting over delivery quality issues a few days ago, and took the initiative to contact Amo of the cloud native application delivery platform ADP (hereinafter referred to as ADP) for help. thing. So we quickly connected to Amo to see if there was anything good to help us get through this difficult time. After the teleconference was connected, we informed Amo of the current problem. Amo didn't beat around the bush after listening, and directly gave us the countermeasures to solve it.

Tunnel warfare - in the offline channel

Through the camera, Amo looked at me anxiously and said, "Small hammer, it is common for us to travel for delivery and operation and maintenance. It is difficult for you to achieve complete delivery and operation and maintenance remotely. But don't panic, we are ADP. There is a magic trick, which is inconspicuous, but has a very powerful effect, helping you to handle delivery and operation and maintenance remotely." I hurriedly said, "Come and listen." I saw Amo calmly said: "ADP provides offline channel capabilities, which can help realize remote delivery operation and maintenance, and deal with large-scale delivery problems.

Efficiently realize remote delivery and operation and maintenance

Application delivery and operation and maintenance often require relevant personnel to go to the customer site to support, and when they cannot go, it means that the progress is stagnant, and there is a risk of project delay.

As ISVs, you should be more aware that the delivered products often do not meet customer needs through a single product, and may need to integrate products of multiple data types, requiring multiple teams to deliver collaboratively, and when you cannot directly reach the customer site, However, when the problem needs to be solved collaboratively by related parties, the on-site personnel need to constantly relay the problem and complete the operation according to the instructions, which greatly reduces the efficiency of everyone.

ADP solves the above problems by establishing a safe and stable offline channel between the customer environment and Alibaba Cloud, providing a direct highway to the customer site.

Based on this channel:
• Delivery personnel can remotely inspect the delivery environment, 100% remotely deploy applications and complete delivery acceptance.
• Operation and maintenance personnel can remotely diagnose problems, respond quickly and complete operation and maintenance operations remotely. In the case of a situation that requires collaborative investigation, related parties can also quickly understand the on-site information, and the solution of the problem becomes efficient in an instant.

Ease of delivery at scale

Our company has a good momentum of development now. In fact, many products have entered the stage of large-scale delivery. Faced with a large number of delivery projects scattered all over the country, you just raised the question of how to manage the application version of each project more efficiently.

In this case, the offline channel capability of ADP can provide customers with the ability to manage clusters in a unified manner, so that you can easily track and manage versions of hundreds of delivery projects.

That is to say, even if Tiezi upgrades the version of the application, you do not need to travel from site to site to deliver and deploy. Instead, you can operate in batches and complete the application update of all projects without leaving home.

Advantage:
• Cost reduction and efficiency improvement: Open a new model of remote delivery/operation and maintenance, improve enterprise delivery efficiency, reduce labor costs, and help achieve large-scale delivery.
• Safe and controllable: Provide a stable, flexible and controllable connection channel to ensure the security of delivery and operation.
• Simple and easy to use: One-click channel initialization without managing cloud resources. "

Positional Warfare - Industry Solutions Center

Amo continued: "According to your description just now, during the current epidemic, the business pressure caused by unsmooth delivery is very serious, and we have a platform such as an industry solution center, you can understand it.

Build an online platform to promote business progress

As ISVs in the big data industry, it is estimated that you have found that when helping users complete digital transformation, it is difficult to rely on only one product or one team to complete the full-link support. In fact, independent software developers, software integrators, and delivery Service providers work together to produce corresponding industry solutions. After the solution is determined, you may think at this time, even if the construction of the industry solution is completed online, it still needs to face a series of business docking such as follow-up business presentations and customer POC, and you still need to go to the customer site before the sale. , Brother Qiang's business trip is inevitable.

Build a business operation position and achieve large-scale development

NO, NO, NO! For you of ISVs, or software integrators, ADP Solution Center can serve as a link between industry supply and demand, helping to establish efficient business connections between manufacturers and industry end users. You can have a large-scale operation position of your own products, quickly integrate your products as a whole, and quickly realize the business demonstration, POC acceptance and final delivery and deployment of the solution, so as to achieve replicable and large-scale product success. single delivery.

That is to say, Tiezi, after your development team has efficiently integrated the industry solutions online, upload the finished products to the ADP solution center and make different solutions and product specifications for customers. Customers do not need to care about complex delivery configurations, they can select the specifications they need just like online shopping, and deploy them offline with one click to realize remote business presentation, POC experience, business license authorization and other processes. In this way, you don't need to travel anymore. Not only that, but organic traffic through the platform can also attract other potential customers and help businesses grow at scale.

Efficient collaboration across products to enhance product reliability

Just as Amo was about to continue speaking, Tie Zi interjected: "This is very good, we can handle the business side remotely, but there is one thing, in fact, without your ADP solution center, we will package the products one by one. , the delivery and deployment can also be done, but it is a bit slow. What other highlights of uploading to our ADP solution center, or what additional product value-added capabilities can it bring us?"

Amo continued: "Industry solutions often involve the communication and collaboration of multiple products, and the cost of human input is huge. According to what I learned from you before, it must be faced with different industries and choose different types of data analysis SaaS products for integration. , to provide industry solutions. Before finding the most suitable solution to provide to end users, you are bound to carry out product transformation without stopping, and during the product adaptation period, the interface alignment of different products, account control, component monitoring and other matters The docking often requires continuous docking, even offline co-working may occur.

The ADP Solution Center can help you improve the production and collaboration efficiency of industry solutions through easy-to-use platform capabilities, and provide non-intrusive Built-In services such as cross-product fault domain isolation, ServiceMesh, permission workflow, and underlying operations. Dimension monitoring and other capabilities, improve the reliability of solution products, and realize the efficient interconnection and interoperability of multi-party product data.

Simply put, it is Tiezi. Your development team can directly realize the integration of multiple SaaS products online through the online platform of the solution center, and use the plug-in capabilities such as permission workflow and monitoring provided by ADP to build the most suitable solution. , to achieve efficient collaboration. "

Advantage:
• The platform accelerates the implementation of industry solutions and provides basic support services to allow the industry to focus more on its own business innovation

• Improve the collaboration efficiency of ISVs, software integrators and delivery service providers. The platform provides plug-ins to help multi-party product data exchange, quickly glue and assemble complete industry solutions, and realize the transformation of cloud-native integrated delivery capabilities of industry solutions.

• General capabilities such as operation, monitoring, business management and control are lowered to the platform side, so that business is born in the cloud, grows in the cloud, and is efficiently and reliably delivered to customers.

• Improve solution delivery efficiency

• Open up business pre-sale and after-sale channels for industry users and solution attempts, and can complete processes such as self-service experience, business POC, and license authorized sales online.

• Customers/delivery personnel don't need to care about complicated delivery configuration. Just like Taobao shopping, one-click multi-product solution deployment and delivery can be realized according to the specifications selected by the business order, and what you see is what you get. "

Amo paused and continued: "In this way, our development elder brother Tiezi and pre-sales big brother Qiangge, you can finish this part at home with peace of mind! After that, Xiaohui, you realize remote delivery, and your problems will be completely solved. solved."

After listening to Amo's solution, we instantly rekindled hope and fighting spirit!

Summarize

Offline channel: Help enterprises to realize project delivery and acceptance remotely, and efficiently support operation and maintenance work. While effectively improving the overall delivery operation and maintenance efficiency, it can also help enterprises to scale delivery and production. The channel is safe, stable and easy to use.

Industry Solution Center: Help enterprises quickly create perfect industry solutions. Facilitate long-distance business cooperation, realize efficient collaboration, build an exclusive business operation position, realize the large-scale business growth, and also realize the data interoperability of multiple products, efficient collaboration during product creation, and add another layer of product reliability. Protect.

ADP is mentioned in the article. As an application delivery tool , it helps us solve many delivery problems. For example, this remote delivery problem makes us shine again. Let me share with you the core capabilities of ADP. Well~

ADP core competencies:
Full-stack online service: stable and reliable middleware adaptation, extremely simplified delivery process.
Full coverage of heterogeneous environments: Heterogeneous IaaS delivery through cluster mirroring, heterogeneous Kubernetes delivery through application management and control, and open ecosystem-oriented planning.
Stable operation and maintenance base: ACK Distro base, operation and maintenance management and control platform capabilities.
The above capabilities help us solve the troubles of high product adaptation costs, complex deployment environments, inefficient operation and maintenance, and high barriers to entry.

If you are interested, please click the link below to view the story of how ADP helped us deliver the Iron Triangle to deal with the problems related to the quality of software application delivery.
https://developer.aliyun.com/article/879881

(This story is purely fictitious, any similarity is purely coincidental)

Click here to learn more about ADP, the cloud-native application delivery platform!