Netlify CEO Matt Biilman's Article: Published "Introducing AX: Why Agent Experience Matters", arguing for the importance of "agent experience" (AX) in software.

• Many companies focus on adding shallow AI features instead of thinking about how customers' agents can help them get more value.
• In the future, software usable by agents will be more powerful and efficient; need to consider agents as a persona.
• Key points for improving agent experience: easy access for agents, clean APIs, machine-ready documentation.
• Summary: Focus on AX for the holistic experience of AI agents using products.

Prior Art: DX:

• In theory, make DX great for those building UX to deliver more value faster.
• In practice, DX requires trade-offs, and UX takes a back seat as some DX concerns trump UX.
• Time and resources are constraints, and trade-offs are made for those making software.

Future Art: AX:

• In theory, build great stuff for agents to increase efficiency.
• In practice, with limited time and resources, AX trumps UX with the rationale of making the robot bit good.
• Most software will become more confusing to humans as more thought is put into the robot experience.