苹果的软件质量危机：当高端硬件遭遇劣质软件

March 5, 2025: Wrote a small application outputting ProcessInfo.ThermalState. Reported Thermal States are nominal (not heating), fair (started heating), and serious (hurting to touch). Had iPad heating more than serious on other occasions.
March 4, 2025: Post on Hacker News and Reddit about Apple's software quality crisis. Workflow that triggers issues: create new note, add title and tags with Apple Pencil Pro. iPad overheats and lag spikes increase after filling about one page.
Brief Timeline:
- November 6, 2024: New iPad Air 11" M2 had significant lag and overheating using Notes and Freeform with Apple Pencil Pro at Apple Store in Turin.
- November 13, 2024: Received a replacement unit after hardware swap suggestion.
- February 27, 2025: Replacement unit had identical performance issues.
Premium Hardware, Struggling Software: Despite cutting-edge hardware, iPad Air 11" M2 had significant lag in basic Apple applications like Notes and Freeform. Overheated during use, raising concerns about long-term hardware damage. Staff suggested hardware replacement but it was suspected to be a software problem. Replacement device still had issues like significant lag, overheating, and poor pencil responsiveness.
Details Worth Noting: Numerous forum threads and social media discussions suggest a systemic problem. Thermal management and memory management issues suspected. Multiple software updates failed to address problems while adding new features.
Reconsidering the "Apple Tax": For years, paid premium for Apple products due to user experience, etc. But with software quality decline, value proposition is questioned. Engineering resources focus on features instead of optimization and performance testing is inadequate. Customers deserve transparency, focus on fundamentals, and extended support. The "it just works" promise feels hollow as software lags behind hardware. Faced with decisions about future in Apple ecosystem due to these issues. Apple should prioritize user experience over feature creep.