- Price Hike Confirmation: Ten months after the last price hike, BT is increasing charges for its broadband and landline services again. BT Sport customers will pay £3.50 more per month from August 1.
- Broadcast Rights Cost: During the quarter ended September 30 last year, BT Sport's broadcasting rights charges were £177 million, with a £42 million increase for UEFA games.
- Comparison with Rivals: BT claims to be upfront with customers about the price hike, unlike Sky which is also increasing broadband and landline prices on March 1.
- Specific Price Changes: Normal ADSL broadband will go up by £2 per month, FTTC-based Infinity packages by £2.50, and "anytime" calls by 49 pence to £8.99 from April 2. BT broadband customers watching Sky channels will see a £1.50 increase to £7.50 per month.
- Service Promise: BT offers customers more for their money with service improvements and promises to give compensation if it fails to meet service targets, but details will be revealed later.
- Customer Options: Ofcom rules allow customers 30 days to exit the contract from the moment BT confirms the changes. BT consumer boss John Petter said customers will get a better package and service in exchange for the price increase, with millions having the chance to upgrade to faster broadband and almost a million able to upgrade to unlimited usage for free. BT also stressed that line rental costs are frozen at £18.99 and BT TV subscriptions remain unchanged.
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