Samsung's Contract Demands:

• Independent repair shops must give Samsung customer details (name, contact info, phone identifier, complaint details) for phones repaired at their shops in exchange for repair parts.
• Shops must immediately disassemble phones with aftermarket or third-party parts and notify Samsung.
• Daily upload details of each repair (customer info, phone issues, warranty status, complaint details, IMEI number) into Samsung's G-SPN database at the time of repair.

Impact on Repair Shops and Consumers:

• This restricts independent repair shops and makes them effectively not truly independent.
• Consumers may be surprised to learn their data is shared with Samsung without proper disclosure or consent, invading their privacy.
• It limits the types of repairs allowed and forecloses competition, allowing Samsung to inflate part prices.
• Independent shops need to get a certification from WISE (an arm of the CTIA that lobbies against right to repair laws), funding an organization against their interests.